TU Hospital Launches Telemedicine App for Online Consultations

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Kasikorn Bank (KBank) has teamed with Thammasat University Hospital (TUH) to launch the “TUH for All” app. This app is a step ahead in preparing Thailand for the new era of “smart hospitals”.

The innovative app allows patients to make appointments, check queue availability, and review their medical benefits and treatment history, as well as providing relevant news and information. Its key service is TUH OPD Online, offering patients online consultations with medics without the need to visit a hospital.

With its various services – from seeing physicians to making payments and medicine delivery – the all-in-one app will help patients avoid crowded waiting rooms in line with the “new normal” pandemic environment.

Assoc. Professor Pharuhat Tor-Udom, director of TUH, said the hospital serves more than 4,000 outpatients every day, with over 800 beds available for inpatients.

The TUH OPD Online service not only helps reduce crowding at the hospital but also prevents the spread of Covid-19 by allowing social distancing, as well as saves waiting and travel time for patients.

It will be piloted at the TUH surgery department before being rolled out to 14 other departments of the hospital by the end of 2020. Its developers expect the app will reduce hospital congestion by up to 30 percent.

The TUH OPD Online service is aimed at outpatients who need continuous monitoring for conditions such as diabetes, high blood pressure, and cardiovascular diseases, or those with minor illnesses who are simply seeking medical advice.

The service can also assist patients with chronic diseases, the bedridden, and the terminally ill since it holds records of patients, their diseases and treatment history, which can be retrieved to decide the best course of treatment.

Once the patients have registered at the hospital, they will be able to access the app from their homes.

This service covers the following areas:

  1. Appointment with the doctor: Patients can check their doctors’ availability and receive appointment confirmation via the application.
  2. Consultation with doctors online via video call.
  3. Checking medical cover, such as the Social Security Scheme, the Universal Health Coverage (Gold Card) and the Civil Servant Medical Benefit Scheme (CSMBS).
  4. Payment with credit card, or cash via the K PLUS app which should be available by July 2020.
  5. Getting prescriptions: The hospital will dispense medicines to patients by taxi and postal mail.

Patients of Thammasat University Hospital can download the TUH for All application from today for Android or iOS mobile operating systems.

The hospital is also introducing other new features, including a Medical Drive-Thru, a Doctor’s Appointment App for check-ins and prescriptions, injections and blood tests, and the Tele-pharmacy feature whereby an experienced pharmacist will offer advice on the safe and appropriate usage of prescribed drugs.